This document includes our Terms & Conditions, Liability Waiver, Rental Agreement, Payment Policies, and VIP Camp Delivery Terms.
BAD IDEA RIDER AGREEMENT, LIABILITY WAIVER & RELEASE
Last Updated: May 31, 2026
This Rider Agreement, Liability Waiver & Release ("Agreement") is entered into between Epic Retail Ventures LLC, doing business as Epic Retail Ventures LLC ("Company"), and the customer, renter, purchaser, rider, or participant ("Customer").
By placing an order, making a reservation, submitting a deposit, making payment, accepting delivery, using a Dust Rider e-bike, or checking any acceptance box associated with this Agreement, Customer acknowledges and agrees to all terms contained herein.
IMPORTANT NOTICE
By reserving, renting, purchasing, accepting delivery, or operating a Dust Rider e-bike, Customer agrees to the terms of this Agreement.
Key Terms
Sales close July 31, 2026
Final payment deadline is August 15, 2026
Reservation deposits are non-refundable
Riding is at Customer's own risk
Renters may be responsible for loss, theft, or damage
VIP camp delivery schedules are subject to Burning Man logistics and conditions
The Company reserves the right to cancel orders and provide a full refund if fulfillment becomes impossible due to logistical, operational, or supply chain issues
1. ASSUMPTION OF RISK
Customer understands that riding, operating, transporting, mounting, dismounting, storing, charging, and using an electric bicycle involves inherent risks that may result in property damage, serious injury, disability, illness, or death.
Customer acknowledges that Burning Man and desert environments present additional hazards, including but not limited to:
Dust storms
Reduced visibility
Extreme temperatures
Uneven terrain
Soft playa surfaces
Pedestrian traffic
Vehicle traffic
Nighttime riding conditions
Mechanical failures
Charging-related hazards
Acts of other participants
Customer voluntarily assumes all known and unknown risks associated with use of the equipment.
2. RELEASE OF LIABILITY
To the fullest extent permitted by applicable law, Customer releases, waives, discharges, and agrees not to hold liable Epic Retail Ventures LLC, Bad Idea Bike Rentals, its owners, officers, employees, contractors, volunteers, affiliates, camp partners, agents, and representatives from any claims, liabilities, losses, damages, costs, expenses, injuries, or causes of action arising from:
Use of the equipment
Delivery of the equipment
Transportation of the equipment
Storage of the equipment
Mechanical failure
Battery failure
Charging-related incidents
Theft or loss
Event conditions
Customer negligence
Third-party actions
Personal injury
Death
Property damage
Whether arising from negligence or otherwise, except where prohibited by law.
3. CUSTOMER RESPONSIBILITY
Customer agrees to:
Operate the e-bike safely and responsibly
Obey all applicable laws and event rules
Inspect equipment before use
Discontinue use if equipment appears unsafe
Secure the e-bike when unattended
Use the equipment only for its intended purpose
Customer is solely responsible for determining whether conditions are safe to ride.
4. RENTAL EQUIPMENT RESPONSIBILITY
For rental customers:
Customer assumes responsibility for the rental equipment from the time of delivery until return and inspection.
Customer may be financially responsible for:
Theft
Loss
Abandonment
Intentional damage
Negligent damage
Missing components or accessories
Normal wear and tear resulting from ordinary use is excluded.
The Company reserves the right to assess repair or replacement costs when applicable.
4A. DAMAGE, LOSS & FAILURE TO RETURN
Rental equipment shall not be considered returned until physically received and inspected by the Company or its authorized representative.
Customer remains fully responsible for the rental equipment from the time of delivery until return has been confirmed by the Company.
If rental equipment is returned with damage beyond normal wear and tear, the Company may assess repair, cleaning, recovery, administrative, or replacement costs of up to $250 per rental unit, depending on the nature and extent of the damage.
Examples include but are not limited to:
Broken or damaged components
Missing batteries
Missing chargers
Missing keys
Water damage
Unauthorized modifications
Excessive contamination requiring special cleaning
Negligent or intentional damage
If rental equipment is not returned by the designated return deadline, is abandoned, lost, stolen, or otherwise unaccounted for, Customer may be charged a non-return fee of $500 per rental unit.
The Company reserves the right to document equipment condition through photographs, inspection reports, serial number verification, delivery records, return records, and other reasonable means.
Failure to return equipment shall constitute acceptance that the equipment remains in Customer's possession or control until return has been confirmed by the Company.
4B. AUTHORIZATION FOR ADDITIONAL CHARGES
Customer expressly authorizes the Company to charge any payment method provided by Customer for amounts owed under this Agreement, including but not limited to:
Damage fees of up to $250 per rental unit
Non-return fees of $500 per rental unit
Repair costs
Cleaning costs
Recovery costs
Missing batteries
Missing chargers
Missing keys
Administrative costs associated with damage, loss, recovery, or failure to return equipment
The Company will make reasonable efforts to notify Customer prior to processing any additional charge and may provide photographs, inspection records, or other documentation supporting the assessment.
By submitting payment, placing a reservation, accepting delivery, or using rental equipment, Customer expressly authorizes such charges and agrees that they are valid charges arising under this Agreement.
Nothing in this section shall limit the Company's right to pursue additional remedies available under applicable law for loss, theft, fraud, intentional damage, or failure to return equipment.
5. PURCHASED EQUIPMENT
For purchased units:
Ownership transfers to Customer upon delivery.
Except where otherwise required by law, equipment is provided "AS IS" and "AS AVAILABLE."
Customer assumes responsibility for maintenance, operation, transportation, storage, charging, and future use following delivery.
6. VIP CAMP DELIVERY
Bad Idea Bike Rentals currently provides delivery exclusively to participating camps and approved delivery locations.
Customer acknowledges:
Delivery schedules are estimates only
Delivery timing may be affected by weather, gate operations, access restrictions, camp placement issues, transportation delays, staffing limitations, or other operational conditions
The Company is not responsible for delays beyond its reasonable control
Customer is responsible for providing accurate camp and contact information
Customer is solely responsible for providing accurate camp name, camp location information, camp placement details, and contact information.
The Company shall not be responsible for delayed, unsuccessful, incomplete, or missed deliveries resulting from inaccurate, incomplete, changed, unavailable, or incorrect camp information provided by Customer.
Failure to provide accurate delivery information may result in delayed or unsuccessful delivery and shall not constitute grounds for refunds, chargebacks, damages, or claims against the Company.
7. BURNING MAN CONDITIONS
Customer acknowledges that Burning Man is an extreme environment.
Dust accumulation, weather, event restrictions, operational disruptions, transportation interruptions, and other playa-related conditions may affect equipment performance and service schedules.
Such conditions shall not constitute grounds for refunds, chargebacks, damages, or claims against the Company.
8. PAYMENT TERMS
Sales for Burning Man 2026 close on July 31, 2026.
All remaining balances are due no later than August 15, 2026.
Failure to pay the remaining balance by the deadline may result in:
Cancellation of the reservation
Loss of any reservation deposit
Reallocation of the reserved unit
The Company may refuse fulfillment for accounts with outstanding balances.
9. DEPOSITS
Reservation deposits are non-refundable.
Deposits compensate the Company for inventory commitments, planning, logistics, transportation preparation, administrative costs, and operational expenses.
Failure to attend Burning Man, changes in personal plans, schedule conflicts, travel issues, weather concerns, camp changes, or other personal circumstances do not create a right to a refund.
10. CANCELLATION & REFUND POLICY
The Company reserves the right to cancel any order, reservation, rental, purchase, or delivery at any time due to logistical, operational, staffing, transportation, manufacturing, inventory, supply chain, safety, regulatory, event-related, or other business-related reasons.
The Company reserves the right to cancel any order at any time due to logistical, operational, or supply chain issues.
In the event of cancellation initiated by the Company, Customer shall receive a full refund of all payments received by the Company for the affected order.
Such refund shall constitute Customer's sole and exclusive remedy.
The Company shall not be liable for any indirect, incidental, consequential, travel-related, lodging-related, event-related, lost opportunity, lost profits, or other damages arising from such cancellation.
11. FORCE MAJEURE
The Company shall not be liable for delays, interruptions, cancellations, or failures to perform resulting from events beyond its reasonable control, including:
Weather
Dust storms
Natural disasters
Government actions
Transportation failures
Labor shortages
Supply chain disruptions
Event restrictions
Public health emergencies
Utility interruptions
Acts of God
12. CHARGEBACKS
Customer agrees to contact the Company in good faith to resolve disputes before initiating chargebacks or payment disputes.
Acceptance of this Agreement, delivery of services, reservation of inventory, operational planning, logistics preparation, and fulfillment efforts constitute valuable consideration supporting charges made under this Agreement.
13. SEVERABILITY
If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full force and effect.
14. ACKNOWLEDGMENT
Customer acknowledges that:
They have had an opportunity to review this Agreement.
They understand the risks associated with electric bicycle use.
They voluntarily assume those risks.
They agree to the payment deadlines, refund policies, delivery policies, deposit policies, and liability limitations described herein.
They are at least 18 years of age or legally authorized to enter into this Agreement.
BY CHECKING THE ACCEPTANCE BOX, SUBMITTING PAYMENT, MAKING A RESERVATION, OR ACCEPTING DELIVERY, CUSTOMER AGREES TO BE LEGALLY BOUND BY THIS AGREEMENT.