Your Questions, Answered

  • A Dust Rider is a purpose-built e-bike designed specifically for Burning Man — built for dust conditions, long playa distances, and reliable camp mobility.

  • If you’re already considering booking, you’re at the stage where most of our riders come through referrals, camp partnerships, or direct introductions within established Burning Man communities.

    We’ve already been vetted and worked with multiple established camp leaders and affiliated groups on playa, which is how most riders end up here in the first place.

    This isn’t a random storefront — it’s a camp-connected supply system built specifically for Burning Man logistics and on-playa delivery.

  • You can choose between:

    • Buy (own your bike)

    • Rent (use it for the event)

    Both options allow either:

    • Full payment upfront

    • Or a non-refundable reservation deposit + remaining balance due 2 weeks before the burn

  • If you reserve with a deposit, you’ll receive a payment link for the remaining balance closer to the event.
    Reminder emails/messages are sent before the due date.

    If the final balance is not paid on time, your reservation may be canceled and your bike may be released to someone else.

  • All deliveries are currently:

    • VIP camp delivery only

    • Delivered directly to affiliated camps on playa during Burning Man

    (No public pickup available at this stage.)

  • We deliver your Dust Rider directly to your camp so it’s ready when you arrive. No pickup lines, no transport stress — just ride-ready on arrival.

  • Yes — if you purchase (Buy option), you can fully customize your setup and modify your e-bike as you wish.

  • Yes, a yearly storage option is available for buyers who want to keep their bike between burns.

  • Deposits are non-refundable, since they secure your bike allocation and logistics for the event.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • As early as possible. Sales close July 31st. Availability is limited and camp delivery slots fill up quickly closer to Burning Man.